Smart Carpet
is a result of the efforts of two professionals with over 50 years
combined experience in the floor covering field. Their backgrounds
cover every aspect of the retail channel, including retail
sales/management, installation management, merchandising and claims
solutions for some of metro Atlanta’s largest retailers. Their
experience also extends to having worked for some of the larger
manufacturers in the industry, affording them an insider's view of
strategies employed by the vendors. In this capacity, they called on
the largest national accounts and were able to analyze the strengths
and weaknesses of these companies from the inside out.
In
scrutinizing the retail models of large and medium sized dealers, one
thing became very apparent. Nobody was putting the customer first!
Dealers that had competitive pricing offered little if any professional
advice. Dealers that supplied professional assistance often carried the
boutique price tag. Customers faced the challenge of driving from store
to store, sorting through the various selling strategies, interpreting
the differing technical information, leaving deposits for samples, and
paying for estimates.
Then, Smart Carpet
was formed. Our years of experience and generations of partnering with
the manufacturers results in outstanding value for our customers. See
all the newest styles and colors in the comfort of your own home, along
with free professional advice on style, performance and warranties.
Every customer is unique in their needs and expectations. Our mission
is simply to assist the customer in determining the best possible
solution, and provide the best pricing and quality of installation in
the industry for each and every customer.
All
of our sales associates are required to consistently attend training
classes that provide them with the most up-to-date knowledge of
emerging manufacturing technologies as well as fashion trends in
textures and colors. We train and certify all of our installation
mechanics before they are sent out on our jobs.
Every
customer is important to us, and we work very hard to see that the
experience is the best it can possibly be for our customers. Our goal
is to give them the flooring that is right for them at a price they can
afford. |